This website accepts returns and refund requests for eligible camping equipment in accordance with the following return policy.

1. RETURN TIME FRAME

Customers may request a return within 30 days after receiving the order.

Return requests submitted more than 30 days after the delivery date may not be accepted.

2. RETURN ADDRESS

930 HIGHWAY 19

MONTEVALLO, AL 35115

Customers must contact customer service and receive return instructions before sending any camping equipment back.

3. RETURN REQUIREMENTS

To qualify for a return, camping equipment must be unused, remain in their original condition, and include original packaging, tags, accessories, or other materials, where applicable.

Returned camping equipment must not show signs of use, damage, alteration, modification, stains, or other conditions that may affect return eligibility.

Customers must provide relevant order information and contact customer service before sending a return.

4. RETURN SHIPPING RESPONSIBILITY

Customers are responsible for return shipping costs when a return is requested for personal reasons, incorrect selection, change of mind, ordering the wrong camping equipment, or other reasons not caused by a product defect or shipping error.

Return shipping costs may be covered when the camping equipment received is damaged, defective, incorrect, or affected by a fulfillment error.

Customers are encouraged to use a shipping method that provides tracking information when returning camping equipment. The website is not responsible for returned packages that are lost during transportation.

5. REFUND PROCESSING TIME

After the returned camping equipment is received and inspected, approved refunds will generally be processed within approximately 3 days.

6. REFUND METHOD

Approved refunds will be issued to the original payment method used for the purchase. The time required for the refund to appear may vary depending on the payment provider or financial institution.

7. NON-RETURNABLE SITUATIONS

Returns may not be accepted for camping equipment that has been used, damaged through misuse, altered, modified, or otherwise fail to meet the return requirements.

Orders sent back without prior communication or approval may not be processed.